Aligning the CMO+CIO

to Drive Customer Insight, Intimacy and Engagement

The CMO Council and BPI Network recognize that technology and customer data access have become the essential enablers of marketing effectiveness. As leading change agents, the CMO and CIO have to be tightly coupled in the journey to optimize customer lifetime value through more personal, timely, targeted and engaging interactions with diverse audiences. This study provides education, insights and actionable guidance on how to make customer-centricity the centerpiece of the CMO-CIO relationship.

NEW REPORT

CMO Council’s look at how big data aligns marketing and IT

Download Report

NEWS

Download Latest Report, "Big Data's Biggest Role." The CMO Council explores key challenges, opportunities and requirements that both CMOs and CIOs are facing in their journey to develop a more customer-centric enterprise.… read more


Download The 2012 State of Marketing Report Today The CMO Council's Sixth Annual WorldWide Assessment of Marketing Planning, Budget Allocation, Organizational Development, Group Operational Effectiveness, and Compensation… read more


Download the CMO-CIO Alignment Imperative Report Today Operational Transformation Needed to Align Marketing and IT Groups as Companies Seek Competitive Advantage in Fast-Changing Digital World, Finds Study from CMO Council and Accenture… read more


RESOURCES

Featured Book:
Working Together: Why Great Partnerships Succeed

Working Together: Why Great Partnerships Succeed
In business there are always unique individual achievers, but pull down the veil and you'll often f… read more


Featured Articles:
CMO And CIO Uniting As Service Partners Find Their Role Says IBM’s Yuchun Lee
Last week, IBM released the results of its "State of Marketing 2012" survey. read more
The CIO-CMO partnership part 2: making it happen
Okay, so perhaps you think it's time to take aside your CMO and talk about… read more
Featured Blogs:
Chief Marketing Technologist
The Digital Bus

FACTS & STATS

Introducing an IT-led product or service is the second most-cited area of innovation after making business processes more efficient, according to a survey of senior IT execs.

Source: Information Week: Global CIO

A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people.

Source: White House Office of Consumer Affairs

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For more information

This statement is a summary and does not represent a complete statement of intent on behalf of The CMO Council in respect of information privacy. If you require more information, please email us at lmiller@cmocouncil.org with your comments and we will do our best to answer you as quickly as possible.

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